This Privacy Policy describes how ChartNova AI ("we," "our," or "us") collects, uses, and protects your information when you use our stock charting platform at chartnova.io (the "Service"). We are committed to protecting your privacy and being transparent about our data practices.
Information We Collect
Information You Provide Directly
- Google Sign-In Data: When you choose to sign in with Google to save watchlists, we collect your Google account email address and basic profile information (name, profile picture). This is optional—the platform works fully without signing in.
- Watchlist Data: If you create custom watchlists, we store the stock symbols and any personal notes you add.
- Contact Information: If you contact us for support, we collect the information you provide in your message.
Information Collected Automatically
- Usage Analytics: We collect anonymous usage statistics including pages visited, features used, session duration, and general location (country/region level only).
- Technical Information: Browser type, operating system, device type, screen resolution, and IP address for service optimization and security.
- Performance Data: Loading times, error rates, and feature usage to improve platform performance.
- Cookies: We use essential cookies for platform functionality and analytics cookies to understand usage patterns.
Information We Do NOT Collect
- Trading account information or brokerage credentials
- Financial account balances or transaction history
- Personal financial information
- Detailed location data (GPS coordinates)
- Social media profiles or contacts (beyond Google sign-in)
How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide core charting features | Technical data, usage patterns | Legitimate interest |
| Save and sync watchlists | Google account info, watchlist data | Consent |
| Improve platform performance | Analytics, error logs | Legitimate interest |
| Serve relevant advertisements | Usage patterns, general demographics | Legitimate interest |
| Provide customer support | Contact information, issue details | Legitimate interest |
| Ensure platform security | IP address, technical data | Legitimate interest |
Data Sharing and Third Parties
Service Providers
We work with trusted third-party services to operate ChartNova AI:
- Google Services: Authentication (Google Sign-In), analytics (Google Analytics), and advertising (Google AdSense)
- Financial Data Providers: Anonymous API calls to retrieve stock prices, news, and market data
- Hosting Services: Cloudflare for content delivery and DDoS protection
- Analytics Providers: To understand platform usage and improve user experience
These providers are contractually obligated to protect your data and use it only for the specified purposes.
Advertising
We use Google AdSense to display relevant advertisements. Google may use cookies and similar technologies to serve ads based on your interests. You can control ad personalization through your Google Ads Settings.
Legal Requirements
We may disclose information if required by law, regulation, or valid legal process, or to protect the safety and rights of ChartNova AI users or the public.
Data Security
We implement appropriate security measures to protect your information:
- Encryption: All data transmission uses HTTPS/TLS encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Updates: Security patches and monitoring systems
- Data Minimization: We collect only what's necessary for platform operation
Your Privacy Rights
All Users
- Access: Request information about data we have collected
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-out: Disable analytics cookies or Google sign-in
EU/UK Users (GDPR Rights)
- Portability: Export your watchlist data in JSON format
- Restriction: Limit how we process your data
- Objection: Object to data processing for legitimate interests
- Withdraw Consent: Remove consent for optional features
California Users (CCPA Rights)
- Know: Detailed information about data collection and sharing
- Delete: Request deletion of personal information
- Non-Discrimination: Same service quality regardless of privacy choices
To exercise your rights, please contact us at [email protected] with your request and proof of identity.
Data Retention
- Watchlists: Stored until you delete them or request account deletion
- Analytics Data: Aggregated and anonymized data retained for up to 26 months
- Support Emails: Retained for 2 years for quality assurance
- Security Logs: Retained for 90 days for security monitoring
International Data Transfers
ChartNova AI is based in the United States. If you access our service from outside the US, your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.
Children's Privacy
ChartNova AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Cookies and Tracking
Essential Cookies
Required for basic platform functionality (user preferences, session management).
Analytics Cookies
Help us understand how users interact with the platform. You can opt-out of analytics cookies in your browser settings.
Advertising Cookies
Used by Google AdSense to serve relevant ads. Managed through Google's privacy controls.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting a notice on the platform and updating the "Last Updated" date above.
Continued use of ChartNova AI after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Subject Line: "Privacy Policy Inquiry"
- Response Time: We respond to privacy inquiries within 7 business days
For general support or feedback about the platform, visit our contact page.